LMI | NGD

LMI delivers a standardized, continuously managed desktop platform that brings together the systems, data, and applications healthcare staff rely on into a single, unified workspace. This gives agents immediate access to the information they need to support beneficiaries and providers without switching between systems.

The result is a more streamlined experience where staff can onboard quickly, work efficiently from anywhere, and rely on a consistent, high-performance environment across locations, roles, and devices.

Single pane for service delivery

A single, unified environment where systems, data, and applications are brought together.

Access patient, provider, administrative, claims, and case information in one place
Improve accuracy and speed of responses
Enable a more seamless experience for beneficiaries and providers

Better user experiences

Deliver high quality, efficient experiences for agents and customers.

Higher claims and case processing throughput
Increased agent productivity
Fewer escalations and IT tickets thanks to consistency and automation

Built for federal reality

Security, compliance, and scale are engineered in from day one.

FedRAMP High environments
Zero Trust-aligned architecture
Supports segmented, hybrid, and distributed networks

Always current, never disruptive

Continuous updates and lifecycle management eliminate large, disruptive refresh cycles.

Automated patching, policy enforcement, and configuration standardization
Built-in technology refresh
Minimal operational disruption

One experience, everywhere

Deliver a consistent, high-performance workspace across locations, roles, and devices.

Remote and on-site staff
Federal employees and contractors
Multiple device types

Modernize CCaaS Ecosystems

We have deep expertise delivering AI-enabled, self-service capabilities, agentic AI for customer service representatives, and customer relationship management workflows that improve the employee and customers’ total experience.

LIGER®

Automation and AI-assisted operations that reduce ticket volume, predict potential issues, and streamline desktop management, so IT teams spend less time firefighting and more time enabling mission outcomes.

Contact Center Modernization

LMI partnered with a large government agency to modernize one of their contact centers that provides support to thousands of Americans. Together, we deployed Genesys as a new solution to meet the scalability, reliability, and advanced features required for their users’ needs. The new platform provides the agency with a data-rich, holistic view of user interactions, empowering responders with the insights they need to deliver more effective, informed, and compassionate support. Most importantly, it lays the groundwork for an experience that is more seamless, secure, and accessible for the people who rely on these services. 